Return And Refund Policy

Return And Refund Policy

At Phoenix Wholesale, we are committed to providing high-quality Amazon FBA products and excellent service. If you are not satisfied with your purchase, our return and refund policy is designed to give you a smooth, hassle-free experience.

1. Return Eligibility

• Original Condition: To qualify for a return, products must be unused, in original packaging, and in resalable condition.
• Time Frame: Return requests must be made within 30 days of delivery.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products
• Products that have been opened, used, or damaged by the customer
• Items marked as non-returnable at the time of purchase

3. How to Request a Return

To start a return, please follow these steps:

1. Contact Us: Email info@phoneixwholesale.com or call
2. +1 (346) 458-0930
    
   to request a return authorization.
3. Return Authorization: We will send you return instructions, including a Return Authorization Number.
4. Return Shipping: You are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund. If the return is approved, the refund will be issued to your original payment method within 7 to 10 business days.

Please note:

• Shipping fees are non-refundable.
• Refunds for bulk or wholesale orders may be subject to different terms, depending on the agreement.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange a replacement or issue a full refund.

6. Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the original product and place a new order for the one you want.

Contact Information

For any questions about returns and refunds, please contact our customer service team:

📧 Email: info@phoneixwholesale.com
📞 Phone: