At Phoenix Wholesale, we are committed to providing high-quality Amazon FBA products and services to our customers. If you are unsatisfied with your purchase, we offer a return and refund policy to ensure a hassle-free experience.

1. Eligibility for amazon refund and return policy

• Products in Original Condition: To qualify for a return, Amazon FBA Products must be unused, in original packaging, and in resalable condition.

• Time Frame: Returns must be requested within 30 days of delivery.

2.Non-Returnable amazon refund and return policy: What You Should Know

The following items are non-returnable and non-refundable:

• Personalized or custom-made products

• Products that have been opened, used, or damaged by the customer

• Items marked as non-returnable at the time of purchase

3. How to amazon refund and return policy Hassle-Free

To initiate a return, please follow these steps:

• Contact Us: Email us at info@phoneixwholesale.com or call +1 737-294-6152 to request a return authorization.

• Return Authorization: We will provide instructions for returning the item, including a Return Authorization Number.

• Return Shipping: You will be responsible for shipping costs unless the return is due to a defective or incorrect item.

4. amazon refund and return policy Process: Step-by-Step Guide

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method within 7-10 business days.

Please note:

• Shipping fees are non-refundable.

• Refunds for bulk orders or wholesale transactions may be subject to different terms based on the nature of the agreement.

5.Reporting Damaged or Defective amazon refund and return policy

If you receive a damaged or defective product, please get in touch with us immediately within 7 days of receipt. We will arrange for a replacement or issue a full refund.

6. Exchanges for amazon refund and return policy: Our Simple Process

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Contact Information

For any questions or assistance regarding returns and refunds, please get in touch with our customer service team:

📧 Email: info@phoneixwholesale.com

📞 Phone: +1 737-294-6152