Return & Refund Policy

At Phoenix Wholesale, we are committed to providing high-quality products and services to our customers. If you are unsatisfied with your purchase, we offer a return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

• Products in Original Condition: To qualify for a return, items must be unused, in original packaging, and in resalable condition.

• Time Frame: Returns must be requested within 30 days of delivery.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Personalized or custom-made products

• Products that have been opened, used, or damaged by the customer

• Items marked as non-returnable at the time of purchase

3. How to Return a Product

To initiate a return, please follow these steps:

• Contact Us: Email us at info@phoneixwholesale.com or call +1 737-294-6152 to request a return authorization.

• Return Authorization: We will provide instructions for returning the item, including a Return Authorization Number.

• Return Shipping: You will be responsible for shipping costs unless the return is due to a defective or incorrect item.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method within 7-10 business days.

Please note:

• Shipping fees are non-refundable.

• Refunds for bulk orders or wholesale transactions may be subject to different terms based on the nature of the agreement.

5. Damaged or Defective Products

If you receive a damaged or defective product, please get in touch with us immediately within 7 days of receipt. We will arrange for a replacement or issue a full refund.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Contact Information

For any questions or assistance regarding returns and refunds, please get in touch with our customer service team:

📧 Email: info@phoneixwholesale.com

📞 Phone: +1 737-294-6152